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Occasional Contributor AntikytheraBB
Occasional Contributor

uBlock Origin prevents Live Chat from launching

Yesterday I needed to use Live Chat to solve an unrelated issue. I found I could not open Live Chat in Chrome and instead used MS Edge browser and got the help I needed. Trying to click the Live Chat link fails silently which is the worst kind of UI failure as the user gets no feedback.

 

I guessed that perhaps that uBlock Origin extension was to blame. I just tested the theory by disabling uBlock Origin in Chrome and was able to sucesfully launch Live Chat in Chrome this time.

 

Obviously not a problem for me, but perhaps your website development team might like to know this so it doesnt affect other less tech savvy customers.

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Trusted Contributor
Trusted Contributor

Re: uBlock Origin prevents Live Chat from launching

They shouldn't use a popup. Popups are done by malware installers.

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