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New Contributor ktoo
New Contributor

not able to link NBN and Mobile phone accounts

How do I speak or write to someone within optus that can halp me link my two accounts. When I go into my My optus account it only shows out mobile phone account and not our nbn account. i keep trying to make this nbn account paperless, but the links that have been sent to me by optus via email do not work. It comes up with "oops the page you are looking for is no longer available".

It is very frustrating. This is the link that was sent to my email from optus; https://www.optus.com.au/my-account/billing-options?hID=ff916d2df942f4a28863778469211e59214f308f896c...

HELP! pleeeeeeese

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Esteemed Contributor
Esteemed Contributor

Re: not able to link NBN and Mobile phone accounts

Try live chat via the Optus mobile phone app or Facebook. Optus is currently running two billing systems so it can be frustrating getting everything on the new system 

 

Good luck

 

Peter Gillespie

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