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New Contributor MelindaGreen
New Contributor

need to talk to someone online

i need to talk to someone online about my account. 

i can't live chat - the links aren't working - opens to blank page

i can't email or find a direct contact (no matter how many option i click)

my app and account has had an "error" or "difficulties" for the past 3 days. 

very frustrated to get on the site and still not be able to access my account or find ways to speak to someone about this

 

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3 Replies
Esteemed Contributor
Esteemed Contributor

Re: need to talk to someone online

Try Live Chat in a different browser - IE Explorer, Edge, Download Chrome, etc.

 

Regards

 

Peter Gillespie

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New Contributor MelindaGreen
New Contributor

Re: need to talk to someone online

Thanks for the suggestion but this doesn't work 

I'm increasingly infuriated by the lack of avenues to communicate. All I want to do is see my bill and ask why they have overcharged. Can't see the bill via app, email or online account. What other options are there?

Optus are the most unhelpful phone company I have ever experienced. 

Would love to tell them that but can't even contact with a complaint after 6pm

what a joke

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Esteemed Contributor
Esteemed Contributor

Re: need to talk to someone online

I'd suggest the old fashioned approach:

 

Customer Relations Group
PO Box 306
SALISBURY SOUTH
SA 5106

Be sure to include your Full Name, Service or
Account Number so we can help resolve your enquiry

 

A letter still has much more weight than email, chat or phone. Its a legal document that they take seriously. Just detail what your issue is and what you need rectified and include a retuyrn address. Its slow but powerful.

 

Regards

 

Peter Gillespie

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