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New Contributor osully
New Contributor

lost emails

2 days ago I couldnt sign into my email account so I assumed it was my password. So I did online help and they sent me through a link to change password. But when I got on I had no emails and all my files that I had stored things in have gone also.

Is there a way of finding these files?

 

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Esteemed Contributor
Esteemed Contributor

Re: lost emails

If you have only ever used webmail I can not see how your emails could just disappear. Either a fault by Optus, yourself or setting up an email account on your own device is all that comes to mind. Is it the same email account that once had all your emails or was a new email account set up?

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RetiredModerator Shauna
RetiredModerator

Re: lost emails

Hey @osully - thanks for getting in touch with us. 

 

Do you know if any filters have recently been set up?

Have you since been able to locate the emails?

Apologies for the delayed reply. 


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