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New Contributor kategraham89
New Contributor

linking service

hi, i believe I have the same issue as most....

I am unable to link my service to My Account.  When I try to link it I receive this message: “The service entered is not eligible for My Account registration.”  I want to link my service so I can cancel my direct debit. I have paid my bill via credit card and I am worried that it will debit it from my account on the 13th of January when it is due.... I really cannot have this happen.

I really need this sorted asap, as i am done trying log in multiple times.







1 Reply
Online Community Manager
Online Community Manager

Re: linking service

Hey there Kate,

I'm afraid we can't assist with this on our public forum as we don't have visibility of or access to customer's services.

Please contact Optus directly for help with this one.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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