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iPhone online order

Wink

I placed an online order on Monday for an iPhone and was told I would receive an email confirmation. I have not heard a word back from Optus.who do I contact to find out about this???

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Re: iPhone online order

ChrisLozKeen

I’m in exactly the same boat! Ordered on Monday online and since then.. nothing!?

if you find out who to contact let me know, seems their customer service has failed them again! It shouldn’t be too hard really...?!

Re: iPhone online order

Shauna

Hey @Wink & @ChrisLozKeen - sometimes it can take up to 48 hours to receive confirmation. Have you since received any confirmation? 


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Re: iPhone online order

ChrisLozKeen

Hi Shauna, I’m still yet to receive anything. It’s an iPhone 7+ so not even a new model. It’s a bit disappointing that’s all. What’s your advice?

thx

Re: iPhone online order

Shauna

@ChrisLozKeen - hrmm, okay! Can you please send me a private message with your order number, full name and DOB? I'll take a look for you. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: iPhone online order

Wink

I eventually got thru to a human being to speak to instead of a computer generated voice and was told that they were just about to contact me to get some more info from me!!! Anyway after a week I eventually managed to sort it out and have since received my phone

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