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Why the online portal and app showing incorrect status of services

AussieCheetah

I confirmed with the optus service staff that my music streaming service has been active an my tv steaming service is inactive. However, when I look at the online optus portal, I get following status:

Screenshot_20190509-105128_Chrome.jpg

 

And if you look at my optus app for their status, you get incorrect status again:

Screenshot_20190509-105442_My Optus.jpg

Can this be fixed? i.e. that optus online portal an app shows the correct status of my services.

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Solution

Re: Why the online portal and app showing incorrect status of services

Ray_YC

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  


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