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2018-03-13 08:10 PM
I'm new to Optus so my expectations may be higher than normal but I'd really appreciate some answers on
1)Why do I have to speak to someone before I can have online access to an account to check/pay my bill?
2) Why do I have to print out and post back a direct debit form rather than doing it all online?
3) Why do I have to enter all my details for perks etc every time even though I'm logged in?
Am I missing some way of making this all really simple or is the customer experience that disjointed?
2018-03-13 01:01 AM
4) Subtracting 36 points from your credit record for no good reason
It's the Optus way. The service must be very good, or you wouldn't be attracted to it.