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Why do I have to enter all of my details again even when I'm logged in?

warrencammack

I'm new to Optus so my expectations may be higher than normal but I'd really appreciate some answers on

1)Why do I have to speak to someone before I can have online access to an account to check/pay my bill?

2) Why do I have to print out and post back a direct debit form rather than doing it all online?

3) Why do I have to enter all my details for perks etc every time even though I'm logged in?

 

Am I missing some way of making this all really simple or is the customer experience that disjointed?

 

 

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Re: Why do I have to enter all of my details again even when I'm logged in?

10000000000GB

4) Subtracting 36 points from your credit record for no good reason

 

It's the Optus way. The service must be very good, or you wouldn't be attracted to it.

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