So you don't send me the PDF bills as email attachments any more, just a notification that now I need to do the extra step of logging into My Account. I hate MyAccount a lot, and today is another example of how it's often terrible. As a UX designer I have to say it's a terrible customer experience pretty much every time I use it.
From the email I logged into MyAccount because since I've changed plans I want to see how the new charges work, and I can't view a PDF of my current bill, nor can I find a way to view it by searching previous/current bills.
What the heck?
Did you happen to change your e-mail address?
I believe this occurs if the registered e-mail address it not validated on the Optus end.