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New Contributor tezla08
New Contributor

Why can't I see my current PDF bill?

So you don't send me the PDF bills as email attachments any more, just a notification that now I need to do the extra step of logging into My Account. I hate MyAccount a lot, and today is another example of how it's often terrible. As a UX designer I have to say it's a terrible customer experience pretty much every time I use it.

From the email I logged into MyAccount because since I've changed plans I want to see how the new charges work, and I can't view a PDF of my current bill, nor can I find a way to view it by searching previous/current bills.

What the heck?

bill 1.pngbill 2.png

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Online Community Manager
Online Community Manager

Re: Why can't I see my current PDF bill?

Hi tezla08,

Did you happen to change your e-mail address?

I believe this occurs if the registered e-mail address it not validated on the Optus end.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details and they should be able to sort this out.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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