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New Contributor tezla08
New Contributor

Why can't I see my current PDF bill?

So you don't send me the PDF bills as email attachments any more, just a notification that now I need to do the extra step of logging into My Account. I hate MyAccount a lot, and today is another example of how it's often terrible. As a UX designer I have to say it's a terrible customer experience pretty much every time I use it.

From the email I logged into MyAccount because since I've changed plans I want to see how the new charges work, and I can't view a PDF of my current bill, nor can I find a way to view it by searching previous/current bills.

What the heck?

bill 1.pngbill 2.png

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Online Community Manager
Online Community Manager

Re: Why can't I see my current PDF bill?

Hi tezla08,


Did you happen to change your e-mail address?

I believe this occurs if the registered e-mail address it not validated on the Optus end.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details and they should be able to sort this out.


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