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Whats going on with Optus Sales Support ?

Spoon

Whats going on Optus Sales ? 

Me trying to get a new phone contact;

* Setup a deal and get the confirmation email the day after which was incorrect. 

* Spend more time online chat "fixing" the contract....then that contract was cancelled by Optus for some reason and another one set up ... which was also incorrect. 

* Spend more time onlie chat fixing it once again. 

Getting the wife ported to Optus

*Set up account and details. 

*Wait one week for nothing to happen ( no emails, no text messages ) and then more time in chat. 

*Get a lame excuse that credit checks take this long !! Really ??? I've done credit checks and it does NOT take 1 week let alone 5min. 

 

If this is how new contracts are signed, I can only image how I will be treated after ....

Re: Whats going on with Optus Sales Support ?

Spoon

Update ... no email after 24/48 hours. On chat once again ... still not done. What is going on Optus !!! Next time on chat will be me cancelling the order. 

Re: Whats going on with Optus Sales Support ?

Spoon

Update - Cancelled the wife's order as nothing had happened on Optus's end. 

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