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The My Optus App is available for both Postpaid and Prepaid Mobiles and has quite a few different functions, which we will discuss below.
Once you’ve downloaded the My Optus App you’ll need to register your phone number – you’ll then be sent a confirmation SMS with a 4 digit code which you’ll need to enter into the App to complete the registration process.
Check your Balance
It’s easy to navigate to the balance screen on the App, this is the same for Prepaid and Postpaid and also shows days to expiry for Prepaid and days left until the next billing cycle for Postpaid. It breaks down data, minutes, text and any shared data included on your plan for a Tablet or other mobile broadband devices.
View Latest Bills
If you click on latest bills (Postpaid only) it’ll show you the amount currently due on your account and the due date, you also have the option to pay your bill via credit card, request a payment extension or report a payment.
Scroll down further and you’ll see an overview of your latest bills. To see a full breakdown of your bills you can link the App with your My Account log in → https://www.optus.com.au/customercentre/myaccountlogin.
International Roaming & Settings
From the App you are able to activate and track International Roaming usage and charges – it also has a link to our International rates finder so you can have a better idea of the calling costs from the countries you’re visiting and has information about Optus Travel packs. You can also set up a call diversion via Settings.
Rewards and Offers
This is where you’ll find any rewards and offers such as our Optus Movie Rewards, it gives you the option to purchase discounted movie tickets (at participating cinemas) by signing in to yesticket.com.au through the App.
Live Chat/ Call Us
Our Live Chat team are available when you’re needing a hand with something a little trickier or wanting a bit more info on anything mobile tech or billing related – just click on the link and it will take you to our next available chat agent. If you’d rather speak with someone, you can find our enquiries number by clicking on the call us button - it also has a number for customer dialling internationally and our opening times with the ability to connect the call directly via the App
FAQ’s & Feedback
If you need help with something that you suspect may be a frequently asked question such as how to unlock a handset or how to use the Optus SMS menu – links to a mobile friendly version of our Website are available here. If you’d like to provide some feedback about the App and it’s functionality you are able to do this via the Feedback form.
There are a couple of different options for our prepaid customers
Change Prepaid Plan, Recharge, Add Ons & Request a Recharge
If you have seen an offer that you’d like to take up you can action this via the App, depending on the change this may direct you through to our Live Chat team. You can also request a recharge and use either a credit card or recharge voucher at the click of a button.
The My Optus App is available via the App Store on ITunes or via Google play for Android. Look out for the Optus Yes Logo.
For more information on My Account, check out this post here