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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

Website not working?

Hey guys I’m trying to check my contract end date but it looks like the my account section of the Optus site is down. Can someone confirm or am I missing something when I sign in?

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Occasional Contributor
Occasional Contributor

Re: Website not working?

Experiencing the same issue. Login works, but then unable to access the Dashboard or any other section, just get the whirling circle. 

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RetiredModerator
RetiredModerator

Re: Website not working?

Hey all, there was a My Account outage over the weekend but it should be back up and running now 🙂 

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Occasional Contributor
Occasional Contributor

Re: Website not working?

Hello,

 

I still am unable to log in.

I keep getting a server error saying there is something wrong on Optus side. 

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New Contributor
New Contributor

Re: Website not working?

No mate, just tried, not working

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RetiredModerator
RetiredModerator

Re: Website not working?

Hmmm, I've just tried logging into mine and it's working a treat 😕 Worthwhile clearing your cookies and cache as that can effect it. If you still have the same issues it's best to get in touch with Tech Support.

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Occasional Contributor
Occasional Contributor

Re: Website not working?

Hi, just tried after clearing cache/cookies and even the Chrome Android app temp files.

 

Still not working and get server error.

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RetiredModerator
RetiredModerator

Re: Website not working?

Definitely raise a case with Tech Support when you get a chance. Simply put, this shouldn't be happening 😕

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Occasional Contributor
Occasional Contributor

Re: Website not working?

Hi Jordan,

 

Is there a phone number I can call for technical support? The link above won't load on my phone.

I have cleared, deleted and restarted my Chrome app so many time but still no good.

 

Could you message me some additional information on what I can do next?

 

Thank you 

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RetiredModerator
RetiredModerator

Re: Website not working?

You can reach Tech Support on 13 13 44 too. We've been having some dramas with Live Chat working on mobiles 😕 Currently working through those.