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2017-10-04 11:58 AM
@Aman_B I've resent the PM, even though I can see the original in my Sent Messages.
2017-10-04 12:05 PM
Got it @IceMan61. Will reply there.
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2017-10-12 07:29 AM
I am still unable to log in to my account and to be bluntly honest I find this to be a ridiculous amount of time for the issue to be resolved.
Anyone else still having issues?
It's been just under 2 weeks since I raised a technical issue with support.
It is a complete waste of time contacting optus via Facebook messenger as the staff are unhelpful and don't seem to read previous messages.
Based on this issue alone I will never recommend any optus product or service to anyone.
Simply put it has been a poor experience from day one.
2017-10-13 03:02 PM
Hi all, I still can't log in to my account.
Is the issue really that bad/complex that it takes 2 plus weeks to resolve?
I just wish the optus staff would keep me updated on the status
2017-10-14 07:20 PM
Finally after calling back I can now log into My Account !!
2017-10-17 04:00 PM
Great to hear that this has been resolved, @Mudsy360. If you need a hand with anything else moving forward, please don't hesitate to reach out.