Re: Website not working?


@Aman_B I've resent the PM, even though I can see the original in my Sent Messages.

Re: Website not working?


Got it @IceMan61.  Will reply there. 

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Re: Website not working?


Hello all,

I am still unable to log in to my account and to be bluntly honest I find this to be a ridiculous amount of time for the issue to be resolved.


Anyone else still having issues?


It's been just under 2 weeks since I raised a technical issue with support.


It is a complete waste of time contacting optus via Facebook messenger as the staff are unhelpful and don't seem to read previous messages.


Based on this issue alone I will never recommend any optus product or service to anyone.


Simply put it has been a poor experience from day one. 

Re: Website not working?


Hi all, I still can't log in to my account.


Is the issue really that bad/complex that it takes 2 plus weeks to resolve?


I just wish the optus staff would keep me updated on the status Smiley Sad

Re: Website not working?


Finally after calling back I can now log into My Account !!


Re: Website not working?


Great to hear that this has been resolved, @Mudsy360. If you need a hand with anything else moving forward, please don't hesitate to reach out.

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