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Occasional Contributor Mudsy360
Occasional Contributor

Re: Website not working?

Contacted Technical Support and raised an incident.

Hopefully should be fixed soon, time will tell. 

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Occasional Contributor IceMan61
Occasional Contributor

Re: Website not working?

@Mudsy360 I’ve also raised a technical support case, so hopefully the issue is properly investigated and resolved now. 

Occasional Contributor Mudsy360
Occasional Contributor

Re: Website not working?

It is still not working for me, can't log in to my account 😞

I have tried multiple browsers, cleared all caches.
Technical support reference number 1709290423 for my issue.
I honestly can't believe this is still an issue. I have only been with optus since Friday 22/09/2017.

 

For me it is #optusfail

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Occasional Contributor IceMan61
Occasional Contributor

Re: Website not working?

Agree @Mudsy360. The current MyAccount issue is being discussed in this post and at least one other post, and despite a number of people reporting that the use of different browsers and clearing cache does not resolve the issue this solution is still being offered by Tech support. I've also lodged an individual customer ticket, and 11 days after first reporting this issue on Yes Crowd I'm yet to see anyone in Optus even acknowledge that this is a real issue being actively investigated. Multiple people are affected with the symptoms indicating (to me) that there is a problem with account datafill from some server external to the MyAccount login page.   

 

Suggestions @DJ83x @Aman_B??

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Moderator Aman_B
Moderator

Re: Website not working?

Hey @ Mudsy360, apologies this is still not resolved.  Could you please PM me Here your Optus account and login details so that I can investigate? 


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Moderator Aman_B
Moderator

Re: Website not working?

Hi @IceMan61, changing browser and or clearing cache helps and we have customers giving us feedback on this. Could you please confirm if you still need a hand with this? If you do please contact us  Here  so that we can get this sorted. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor IceMan61
Occasional Contributor

Re: Website not working?

Thanks @Aman_B. I've been using mutiple browsers, all with cleared cache, on a number of different PCs at different locations with no change to the symptoms i.e. logged into MyAccount, but no datafill. I've also logged a Tech Support ticket, so there's no point being directed back to Optus chat help. I work in IT and the otherwise complete web page with a whirling circle in the middle indicates to me that it is waiting on user data that is not being received as expected.

I'll continue to pursue a solution to this via my Optus support ticket, however I'm contributing here just to let others in Yes Crowd know that this issue is ongoing and real, despite reports of clearing cache fixing the issue (may I suggest these people weren't experiencing the exact same issue).  

 

MyAccount Capture.JPG

 

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Moderator Aman_B
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Re: Website not working?

No worries @IceMan61. Please PM me Here your account details and login email and I'll look into this. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor IceMan61
Occasional Contributor

Re: Website not working?

Thanks @Aman_B, I've sent you a PM.

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Moderator Aman_B
Moderator

Re: Website not working?

Hi @IceMan6, not sure but I've received your POM yet. Could you please try it again Here


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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