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Webmail access problem

Snagged

Recently changed my webmail password due to false "Undeliverable mail" messages, up to 20 per day.

Tested new password with sent and received emails....all OK.

Today I cannot access email with "Incorrect username or password" response.

Is anyone having similar issues?????

Re: Webmail access problem

Jeneral__Pain

It could be that Optus has suspended the email account due to the spam/compromised account.

 

i would chat to technical support and get them to check.

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Re: Webmail access problem

AlistarS

@ SNAGGED- How'd you go about changing the password?


Had we sent out a temporary password via SMS/Email or did you perform the change from your side? I'd suggest jumping onto Chat. Ask the agent to send out a new temporary password. You'll then need to follow the steps below:

  1. Go to webmail.optusnet.com.au
  2. Enter email address and current password (after a reset this is the temporary password sent via text or email)
  3. Click Login > Settings
  4. In the Current Password field enter existing password
  5. In the New Password and Confirm Password fields enter new password
  6. Click Save Settings

Re: Webmail access problem

thadeus60

I have the same problem.  I was sent 2 temporary passwords, but neither worked.  Just kept coming up with with the same message about incorrect password, etc.

 

Re: Webmail access problem

AlistarS

@thadeus60, I've replied back to the other thread you've created. I've left some instructions for you there. 

Re: Webmail access problem

thadeus60

Thanks.  I've done this twicw already and still doesn't work.

Re: Webmail access problem

Choicey

I was getting the undeliverable messages too, but only about 5 a day over the last few weeks and I wasn’t sure what to do, so I hadn’t done anything yet and now my password wouldn’t work anymore either, so I changed it here and it still isn’t working? I wonder if the two things are related or coincidental? 

Re: Webmail access problem

Ray_YC

Hi Choicey, not sure if you have seen the other thread mentioned with advice/instructions provided by AlistarS, if you haven't you can check it out here.


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Re: Webmail access problem

thadeus60

I think they are related.  How long have you had this account?  Mine was created when I was OptusZoo and despite being told it was migrate to the new system, I don't think this is the case.  It seems whenever a migration occurs from the legacy ssytem, it stuffs up the email passwords on some accounts.

Re: Webmail access problem

thadeus60

Hi, this has not worked despite trying on numerous browers, my mobile phone, clearing caches.   keep getting the message about invalid Username or password.

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