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2019-06-29 04:15 PM
Recently changed my webmail password due to false "Undeliverable mail" messages, up to 20 per day.
Tested new password with sent and received emails....all OK.
Today I cannot access email with "Incorrect username or password" response.
Is anyone having similar issues?????
2019-06-30 10:43 PM
It could be that Optus has suspended the email account due to the spam/compromised account.
i would chat to technical support and get them to check.
2019-07-01 07:06 PM
@ SNAGGED- How'd you go about changing the password?
Had we sent out a temporary password via SMS/Email or did you perform the change from your side? I'd suggest jumping onto Chat. Ask the agent to send out a new temporary password. You'll then need to follow the steps below:
- Go to webmail.optusnet.com.au
- Enter email address and current password (after a reset this is the temporary password sent via text or email)
- Click Login > Settings
- In the Current Password field enter existing password
- In the New Password and Confirm Password fields enter new password
- Click Save Settings
2019-07-03 04:17 PM
I have the same problem. I was sent 2 temporary passwords, but neither worked. Just kept coming up with with the same message about incorrect password, etc.
2019-07-04 08:19 PM
@thadeus60, I've replied back to the other thread you've created. I've left some instructions for you there.
2019-07-04 10:38 PM
Thanks. I've done this twicw already and still doesn't work.
2019-07-08 07:12 PM
I was getting the undeliverable messages too, but only about 5 a day over the last few weeks and I wasn’t sure what to do, so I hadn’t done anything yet and now my password wouldn’t work anymore either, so I changed it here and it still isn’t working? I wonder if the two things are related or coincidental?
2019-07-08 09:37 AM
Hi Choicey, not sure if you have seen the other thread mentioned with advice/instructions provided by AlistarS, if you haven't you can check it out here.
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2019-07-08 10:31 AM
I think they are related. How long have you had this account? Mine was created when I was OptusZoo and despite being told it was migrate to the new system, I don't think this is the case. It seems whenever a migration occurs from the legacy ssytem, it stuffs up the email passwords on some accounts.
2019-07-08 10:33 AM
Hi, this has not worked despite trying on numerous browers, my mobile phone, clearing caches. keep getting the message about invalid Username or password.