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New Contributor -273kelvin
New Contributor

Web Site - How to report errors/bugs

My account has been moved to what I think Optus call the 'the new platform'. I have come accross a number of bugs but I cant find any place on the website to report them,. Chat staff simply not interested, suggest I try using an app (which I cant because I manage a pool of optus phones, but my phone is Telstra nd the app wont load)

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Honoured Contributor
Honoured Contributor

Re: Web Site - How to report errors/bugs

IMO The best place is probably here in this forum. 

 

Mods trip through the posts each day and will be able to forward any issues to the development department.

 

Regards

 

Peter Gillespie

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RetiredModerator Brock_E
RetiredModerator

Re: Web Site - How to report errors/bugs

Thanks for reaching out, @-273kelvin. I'm really sorry to hear about the above difficulties you've been facing with your service 😞 This certainly isn't the type of feedback we enjoy hearing from customers. Has the above been resolved since posting? If not, please send through a screenshot of the error/s you're receiving via PM and I'll have this investigated on my end.

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