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Contributor thadeus60
Contributor

View cases

I have been using this new trial to add cases via My Account.  However, when I log in, I can't see them anymore.  I know it's still being trialled, but I can't see the them to see what the latest updates are.

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Online Community Manager
Online Community Manager

Re: View cases

Hi @thadeus60, I've been scrolling through the forum to see if I've missed any enquiries we've received.

I've come across this one and I just wanted to ask if you still needed a hand?


Are you referring to our new digital case management contact channel? Any clarification would be great. 

 

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Contributor thadeus60
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Re: View cases

Hi, Yes this was about the new case management channel.  Sometimes I can see it when I log into my account, other times not.  I can't always review my current logged requests to check the status.  I did have some screen shots which I will send to you.

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