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Contributor Possum
Contributor

Unable to view all of bills/usage

Hi,

I've 3 different services with Optus:  

Cable/Internet telephone

Prepaid Mobile

Sim card Mobile contract

Previously when I went into my account I could view details of my prepaid mobile usage and my cable/internet usage.

Since I have signed up to my Sim Card Mobile contract (10th October 2018), just a few days ago, I am only able to view the new

Sim card mobile details (usage etc), but not the others.  Any idea how to access details of my other services (cable + prepaid mobile)?

 

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3 Replies
Moderator Zac_D
Moderator

Re: Unable to view all of bills/usage

Hey @Possum,

 

Thanks for providing this info for us, it sounds like your Postpaid service has been activated in our new billing system and your Cable + Prepaid are in our Legacy systems. We should be able to get these linked up again.

 

Can you please PM me here  with:

 

Full name:

DOB:

Service Numbers / account numbers of the three services:

Are you the Account holder: Y/N

Registered My Account email:

 

 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Cassharley
New Contributor

Re: Unable to view all of bills/usage

I currently have a similar issue. I have one prepaid mobile with you, up until last week I could view my detailed usage for sms and calls but now it says this page is unavailable. This also happened last year and a customer service person did the same thing as you mentioned and it was fixed. Could you please do the same for me again?

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Online Community Manager
Online Community Manager

Re: Unable to view all of bills/usage

Hi there cassharley,


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us and the team will be able to help.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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