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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor JayceeHall
Occasional Contributor

Unable to check usage!

Why does it say "We are working on it! We are currently experiencing some technical difficulties. Please try again soon!" when I login to my account and try and look up my usage of my internet account. It has been like this for almost 3 days and I cant see what I have used. Is this a common error message?
11 Replies
Esteemed Contributor
Esteemed Contributor

Re: Unable to check usage!

I must say from my own experience the Optus My account portal does seem to have its fair share of errors and glitches. If this is a mobile phone have you installed the My Optus app as this will give you an insight into your data usage?

 

http://www.optus.com.au/shop/mobile/apps/my-optus-app

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Occasional Contributor JayceeHall
Occasional Contributor

Re: Unable to check usage!

Thanks for your reply, no I am using the YES optus ipad app and also by logging into my Optus account via a webpage. Still has the same message today. Very frustrating not being able to see what I have used, therefore having to call Optus everyday to see my balance of usage. 

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Super Contributor
Super Contributor

Re: Unable to check usage!

Hi @JayceeHall

 

Sorry to hear this, are you still experiencing these issues? Have you tried to uninstall/reinstall the app? 

 

 

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New Contributor Zer
New Contributor

Re: Unable to check usage!

I have been having the same issue, all you have to do is login to the device that is connected to the internet, then goto the optus page for it to show your data.

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Moderator Aman_B
Moderator

Re: Unable to check usage!

HI @JayceeHall, apologies for the delay in replying back. May I please also confirm if you are able to login now and can view your usage?  


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor mris11
New Contributor

Re: Unable to check usage!

I'm having the same problem

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Occasional Contributor VeryYES
Occasional Contributor

Re: Unable to check usage!

Im having same problem as well. 

 

My new byo mobile broadband service has 100GB/month bandwith allowance.  It hasn't even been online 24hours and yet I am getting emails warning 85% and then 100% of data allowance has been used.  Windows data usage tracking suggests only 5GB or so has been used.  Don't know whether to switch it off or not worry about it.  

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RetiredModerator Mike-N
RetiredModerator

Re: Unable to check usage!

Hello @VeryYES

 

Are you still unable to log into My Account? If so, please confirm your account details via private message here.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor VeryYES
Occasional Contributor

Re: Unable to check usage!

I had the account privileges reset and now have access. Yesterday, I received first bill and so, with the account number, was able to add the mobile broadband service to my profile.

 

Still unable to view any information on data usage for the mobile broadband service. 

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