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I must say from my own experience the Optus My account portal does seem to have its fair share of errors and glitches. If this is a mobile phone have you installed the My Optus app as this will give you an insight into your data usage?
Thanks for your reply, no I am using the YES optus ipad app and also by logging into my Optus account via a webpage. Still has the same message today. Very frustrating not being able to see what I have used, therefore having to call Optus everyday to see my balance of usage.
I have been having the same issue, all you have to do is login to the device that is connected to the internet, then goto the optus page for it to show your data.
HI @JayceeHall, apologies for the delay in replying back. May I please also confirm if you are able to login now and can view your usage?
Im having same problem as well.
My new byo mobile broadband service has 100GB/month bandwith allowance. It hasn't even been online 24hours and yet I am getting emails warning 85% and then 100% of data allowance has been used. Windows data usage tracking suggests only 5GB or so has been used. Don't know whether to switch it off or not worry about it.
Are you still unable to log into My Account? If so, please confirm your account details via private message here.
I had the account privileges reset and now have access. Yesterday, I received first bill and so, with the account number, was able to add the mobile broadband service to my profile.
Still unable to view any information on data usage for the mobile broadband service.