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2019-02-20 11:02 PM
Please help! I am unable to link my service to My Account. When I try to link it I receive this message: “The service entered is not eligible for My Account registration.” I want to link my service so I can turn off paper billing and cancel my direct debit. I did not know that my direct debit was already on, so when I received my first bill from Optus I unknowingly paid it twice (via direct debit and bpay). I downloaded the Optus app but when I log in it says that my service is pending activation - however it was activated one month ago. I have wasted so much time trying to get this to work over the past month and I massively regret choosing Optus
Solved! Solved: Go to Solution.
2019-02-23 10:44 PM
I’ve been having the same problem with my NBN and mobile for over 3 months. Every time i speak to them they say the accounts are linked and then when I call next they haven’t been connected due to upgrades which have been going for weeks
2019-03-15 05:30 PM
Hi - have you been able to resolve this problem and if so, how? I cannot link my service either - it says service is not eligible for my account!
2019-03-15 05:46 PM
I've asked them to fix it 3 times now, but it is still not linked and probably never will be. Such an epic waste of time!
2019-04-03 04:37 PM
Has anyone managed to get a fix for this.. I've had the problem for over a year.
I don't understand why it's just not available when you get an Optus account.
Even Telstra can manage that much so that's saying a lot.
2019-04-04 02:31 PM
Please visit How to Add / Remove Services in My Account for additional info.
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