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New Contributor RangaRanga
New Contributor

Temporary order wait times

Hi sorry if this has been asked before but i attempted to purchase a mobile phone and sim plan and was given a temporary order, from what i understand this means the order is still being processed so i was wondering what the general wait times are before billing starts and the phone would be sent out.

If it helps the phone i was after was the galaxy s9+ 256gb with the $59 30gb plan.

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Online Community Manager
Online Community Manager

Re: Temporary order wait times

Hi RangaRanga,

A temporary order number means we have received your order, but it is still being processed. Once your order has been processed and accepted, we will send you an email with a new order number.

Processing times typically take 2 days, however in times of high demand processing times can be extended. If this affects your order, Optus will be in touch.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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