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Esteemed Contributor
Esteemed Contributor

Tell us what you think?

I think it was annoying the first time it popped up and now it must be over 100 times and still going. Filling in the survey does not make it go away. Smiley Mad

 

annoying.jpg

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Honoured Contributor
Honoured Contributor

Re: Tell us what you think?

I'd almost completely filtered it out of my conciousness. Its even more annoying when you have multiple tabs (threads) open in the browser. It appears in every one when it pops up so you have to click through it again and again Smiley Mad

 

Peter Gillespie

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Esteemed Contributor
Esteemed Contributor

Re: Tell us what you think?

I often answer questions on my phone and it constantly interferes with the post and is extremely difficult to close when the screen is in mobile format.

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Online Community Manager
Online Community Manager

Re: Tell us what you think?

Hi guys, thanks for raising this. You would have noticed we introduced this several weeks ago, we have been getting valuable customer feedback.

It is set to pop up every 7 days once it has been completed or declined. As our regulars you would be getting this come up weekly, please advise if it is popping up more frequent than this?


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Esteemed Contributor
Esteemed Contributor

Re: Tell us what you think?

Interestingly enough if your browser automatically deletes the cookies on exit it pops up every time you login to the forum.

 

Edit: I actually love polls and surveys but I do not like them in my face. This Lithium software I believe has the ability to create polls and surveys in posts. Much more interesting when presented for all to see.

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Trusted Contributor
Trusted Contributor

Re: Tell us what you think?

I think ill kill it tomorrow (I have ways and means)

 

 

Smiley LOL

 

Seriously it needs to stay away.....


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Honoured Contributor
Honoured Contributor

Re: Tell us what you think?

TBH I don't recall it recently. Its been around a lot longer than a few weeks though.

 

I don't think you can program for the 1%ers though. 

 

Peter Gillespie

 

[Edit} Well that's irony (or karma) for you. Got asked to tell Optus what I think on this postSmiley Surprised

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Esteemed Contributor
Esteemed Contributor

Re: Tell us what you think?

I can't imagine what angry and frustrated users think of surveys when they are trying to get answers to question that they should be able to get from telephone support.

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RetiredModerator Felicity_YC
RetiredModerator

Re: Tell us what you think?

Hi @Yeldarb@petergdownload and @Paddylee, I wanted to touch base with you on this one. 

 

@Ray_YC and I took this on this feedback and have looked into what we could do. It's a bit of a tricky one, because on one hand we want to make it seamless for you to be able to login and help out customers as frequently as you'd like to. On the other, the feedback form helps us to get the right information to people, and it helps us improve Yes Crowd. 

 

We've extended the period of time between pop ups so hopefully it's less of an irritant. Thanks for all the solutions you offer. 

 

Hope you're all having a great week Cat Very Happy


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Trusted Contributor
Trusted Contributor

Re: Tell us what you think?

@Felicity_YC

 

Managed to block it on home pc, but on mobile it covers the whole screen and of course work pc is fairly locked down so still subjected it.

 

Good to know that its been toned down, though I wondered how many people just closed the whole page as its all just too hard and followed other lines of support. 


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