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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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Occasional Contributor MBasso
Occasional Contributor

Technical difficulties in my account

Hi Team,

 

I have bee abble to login to my account but as soon as I do that I get the following message:

 

"SORRY - We are experiencing technical difficulties. Please try again later."

 

It has been like this for the past 6 months - I have contacted optus with no help.

 

Anyone have an idea?

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13 Replies
Crowd Champion Davelew
Crowd Champion

Re: Technical difficulties in my account

Hi

Have you tried using an in Private tab on your browser?

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor MBasso
Occasional Contributor

Re: Technical difficulties in my account

yep - tried in Private browser. Also tried in app, multiple different browsers, multiple different computers and internet connections.

No luck!

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Crowd Champion Davelew
Crowd Champion

Re: Technical difficulties in my account

Hi

I've escalated your post and, hopefully, a moderator should be in touch with you shortly. To my mind it shouldn't be too difficult for someone at optus to sort this.

 

Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Occasional Contributor MBasso
Occasional Contributor

Re: Technical difficulties in my account

Thanking you!!!

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Crowd Champion Davelew
Crowd Champion

Re: Technical difficulties in my account

@Ray_YC  

Could you have a look at this issue?

Thanks Dave


__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Online Community Manager
Online Community Manager

Re: Technical difficulties in my account

Cheers @Davelew,

 

@MBasso, can I get you to send us a private message? Please include your full name, DOB and account number. I'll get back to you as soon as I can. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor MBasso
Occasional Contributor

Re: Technical difficulties in my account

PM'd.

Thanking you!

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Online Community Manager
Online Community Manager

Re: Technical difficulties in my account

 I've sent you one as well @MBasso (in-case you've missed it). 

 

 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor RobertoM
Occasional Contributor

Re: Technical difficulties in my account

Any luck with your issue yet? Were you able to login to MyOptus app at all?

Curious, as I have had similar issues.

Thanks!!

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