This is bs I have been on hold for over half and hour all I need is to talk to a person about coming out and fixing the internet for ffs how hard it is? Optus needs to sort this out ASAP why would you want to be with a company that doesn’t even have basic customer service.
That definitely is a long time to get through. Were you able to connect with someone in the end? If you still need assistance, Tech Support are also available 214/7 via Live Chat.
I've currently been on hold for 52 minutes, none of the live chats are connecting and trying to sort the issue through the online accounts is not working at all. Getting really frustrated here guys.