An important topic of discussion within the industry is how technology continues to develop at a fas... Read the full story
2016-06-28 09:56 PM
So frustrating. I agree completely, why make it difficult. I have only had hassles trying to deal with Optus help unless it's been via FB messager. They respond to those really quickly.
2017-02-19 03:35 PM
This is happening to me now!!!
Can't believe you were frustrated by this in september 2015 and its still the same process.
2017-03-08 10:38 PM
Well, interesting. Member Services site now seems to give the option to reset secondary email passwords again. You can select the sub account in the drop down. However, I tried it and it didn't work. Maybe there's a delay. I'll wait and see.
2017-03-09 10:55 AM
2017-03-09 01:54 PM
It's been a while since we've heard from you
if you need any hand in resetting the password. Please PM us your primary internet username, your full name and DOB?
2017-03-09 02:15 PM
Ok folks, here's the full story.
The account in question was actually locked (due to being hacked). Once it had been unlocked and I'd been sent a temporary password I could connect with that. I could also then use the Change Password option in Member Services to change the secondary password.
2017-03-09 02:56 PM
Ah, awesome update.
If you need anything else in the future, please let us know. Nam
2017-04-05 07:29 PM
I have also forgotten the password for one of my secondary email accounts. I can see no option at all to initiate a password reset of this secondary account, only a change.
2017-04-06 06:20 AM
2018-02-02 03:16 PM
There is only the option to change the secondary password IF you already know the currect password
This si hopeless and timewasting