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New Contributor Bomber22
New Contributor

Please help.

I need help my old SIM card broke and I had to replace it with a new one but when I put it in my phone my son is got to it and now it's puk and I can't make a phone call (as it's locked) I've only got the net.

So what im saying is my old one is broken and the replacement puked. need help

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Esteemed Contributor
Esteemed Contributor

Re: Please help.

Apparently you can recover the PUK code by following the instructions on the first link below. If that doesn't work support on the second link below or the chat feature in the Optus mobile app might be worth a try.

 

https://www.optus.com.au/shop/support/answer/how-to-get-your-puk-code?requestType=NormalRequest&id=1...

 

https://www.optus.com.au/shop/notices/service-chat