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Phone bill has been paid but is not reconnected

Dowsett

I have paid my phone bill on Friday as today is Monday and my phone has still not been reconnected

Re: Phone bill has been paid but is not reconnected

Yeldarb

You could try reporting a payment following the instructions on the link below.

 

http://www.optus.com.au/shop/support/answer/how-to-report-a-payment-or-restore-your-service?requestT...

 

 

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Re: Phone bill has been paid but is not reconnected

Mike-N

Hello @Dowsett. How did you go following Yeldarb's advice and reporting the payment to have your service restored? When you make a payment it's best to notify us using one of the methods in the above link as we'll be able to restore a restricted service normally within 15 minutes to 4 hours. For a suspended service you do need to speak with our Financial Services team first who can be reached on 1300 307 018. Don't hesitate to send us a private message if you still need assistance Smiley Happy


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