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New Contributor wasaisa
New Contributor

Password Change not working for My Account

Hi

 

Tried to update password for "My Account" login thru profile page. 

 

Everytime I try to change password it comes back as an error saying "there seems to be trouble on our end, try again later".

 

This has been an issue for a least a couple of months now.

 

Anyone else having issues updating their passwords or know of a solution?

 

Cheers

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3 Replies
Trusted Contributor
Trusted Contributor

Re: Password Change not working for My Account

The only solution to anything is Optus chat

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New Contributor wasaisa
New Contributor

Re: Password Change not working for My Account

So I take it this is a known issue that isn't getting fixed then

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Trusted Contributor
Trusted Contributor

Re: Password Change not working for My Account

I dare not touch my password to even find out if mine does the same.

 

Talking about known issues, if you try to sign up for a My Account, you will note that after entering your DOB, the screen seems to freeze and not let you push the next button. This has been that way for 3 years.... people not able to create a My Account, and Optus too lazy to fix it.

 

A small percentage manage to figure out to press white space and unclog the javascript.

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