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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor wasaisa
New Contributor

Password Change not working for My Account

Hi

 

Tried to update password for "My Account" login thru profile page. 

 

Everytime I try to change password it comes back as an error saying "there seems to be trouble on our end, try again later".

 

This has been an issue for a least a couple of months now.

 

Anyone else having issues updating their passwords or know of a solution?

 

Cheers

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Trusted Contributor
Trusted Contributor

Re: Password Change not working for My Account

The only solution to anything is Optus chat

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New Contributor wasaisa
New Contributor

Re: Password Change not working for My Account

So I take it this is a known issue that isn't getting fixed then

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Trusted Contributor
Trusted Contributor

Re: Password Change not working for My Account

I dare not touch my password to even find out if mine does the same.

 

Talking about known issues, if you try to sign up for a My Account, you will note that after entering your DOB, the screen seems to freeze and not let you push the next button. This has been that way for 3 years.... people not able to create a My Account, and Optus too lazy to fix it.

 

A small percentage manage to figure out to press white space and unclog the javascript.

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