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New Contributor Abineshabi109
New Contributor

Optus app

My Optus apps not showing my number and it’s showing my mums old number and her plans 


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RetiredModerator Toomey

Re: Optus app

Hey @Abineshabi109, are you able to clear the app's data and reinstall? Let me know if this works


Android User

  1. Go into Settings > More > Application Manager

  2. Select the My Optus app

  3. Select Clear Data and Clear Cache

  4. Uninstall and reinstall the My Optus app using Mobile DATA only

iPhone User

  1. Open iPhone notes

  2. Type myoptus://clear and then click Done

  3. Click on the link that appears in iPhone notes

  4. Uninstall the My Optus app & restart the phone

  5. Reinstall My Optus app using Mobile DATA only

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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