Optus Zoo password reset not working


Hi, I am trying to check and set my PSMS spend limit. From My Account it redirects me to Optus Zoo to do this. I clicked on the Fogotten Password link and got the verification code sent to my mobile number. After I enter this code and new password, the next page loads which says site is unavailable. This has been happening for the last 4 days.


I had asked a customer support rep to set my spend limit to $0 and just want to go in a check this. Very annoying that you cannot do this in My Account and even more annoying that I cannot reset my Zoo password to log into Zoo to check this as required.







Re: Optus Zoo password reset not working


Hey @LamHC,


So sorry to hear that Smiley Sad 


You're welcome to PM me with your mobile number, full name and date of birth & I'd be happy to confirm the change for you.

Iā€™m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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