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Contributor lethal42
Contributor

Re: Optus Webmail SPAM Filter

Hi Guys and Gals,

 

No resposne to my last post and it hasnt changed.

The spam filter even when we 'report spam' from similar and same email addresses...continue to come.

 

This is one of the main funcations of this and indeed of an ISP

 

What is going on with it? (Or NOT going on)

 

I am having up to 2-5 a day recently...yes due to a recent earlier erroneous choice...but still no learning its end...so why is it ther again?

 

lethal42

RetiredModerator Toomey
RetiredModerator

Re: Optus Webmail SPAM Filter

Very bizarre issue you're having there. All I can suggest is to send through your account information in a PM so we can open an IT case for you. Be sure to include your account number, full name and DOB if that's something you would like us to send off.


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Contributor lethal42
Contributor

Re: Optus Webmail SPAM Filter

G'day Toomey,

 

Once again no advise coming from the crowd regading your post...and although I continue to 'report spam' my post slipped the mind (prioritising)..

Happy to send thru what you speced below and can even give you a snapshot from the spam filter of the optus webmail.

 

The details I will send now in a PM.

 

cheers

lethal42

 

Contributor lethal42
Contributor

Re: Optus Webmail SPAM Filter

Hi again Toomey

 

Tried to send PM, and got 'failed authentication'.

 

what does this mean?

Valued Contributor
Valued Contributor

Re: Optus Webmail SPAM Filter

@lethal42 not sure what;s happening there. Are you able to PM us via Facebook instead? Quote the thread title 'Optus Webmail SPAM Filter' and we can cross reference.

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Contributor lethal42
Contributor

Re: Optus Webmail SPAM Filter

Hi Scott (hope its scott...as I dont see the full response this time).

 

Thanks for your note.

 

When you say PM us in facebook...whoi is us...just optus...or yes crowd...or?

 

cheers

 

lethal42

RetiredModerator Toomey
RetiredModerator

Re: Optus Webmail SPAM Filter

Hmmm not sure why the PM isn't working on YesCrowd :/

 

Yes if you head to Facebook and search Optus, you can send a Private Message to us there as well. One of my team will be able to get back to you within an hour.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Contributor lethal42
Contributor

Re: Optus Webmail SPAM Filter

G'day again Toomey,

 

All done at FB.

 

Let us know if you need any more info...and something may even work as expected (?!?!)...as I am NOW getting TWO emailed advise for each post (including my own), and at times...can't log into yes crowd.

 

'How much can a koala bear?!'

 

cheers

 

lethal42

 

Occasional Contributor Tasha111
Occasional Contributor

Re: Optus Webmail SPAM Filter

Same thing is happending to me... can someone please help.  I get around 10 anoying spam emails a day and cant get rid of them.   

RetiredModerator Hollie
RetiredModerator

Re: Optus Webmail SPAM Filter

Hey @Tasha111,  unfortunately due to the nature of the spam filter that we use, if you are marking the email as spam, it could be that other users are marking it as ‘Not Spam’.

 

If this is the case, and no matter how many times you mare the email as spammy, it is still being delivered, we would recommend utilising a third party filter.

 

These days, most anti-virus products come with an in-built spam filter that can be configured to remove what the OptusNet filter misses.

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