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New Contributor JohnBell5714
New Contributor

Optus SMS 9999 Unavailable all Weekend!

The Optus SMS service on phone# 9999 has been unavailable all Weekend (26-27 Oct '19) at least in the ACT if that's important.

This is annoying as it's how I top up my daily data if I exceed my 1Gb daily allowance, which I do regularly on weekends.

Anybody have any idea what's going on, or if there's an alternate means to pop up.


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Online Community Manager
Online Community Manager

Re: Optus SMS 9999 Unavailable all Weekend!

Hi JohnBell5714,

The service was temporarily unavailable as it was undergoing maintenance to include VoLTE and Wifi Calling messaging.

It has since been restored 🙂 

Customers should be able to top up via the My Optus app.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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