Hello Jack1995. I'm sorry for the delay. Have you received an SMS educating you of a delay with your order. There are currently delays with our online orders. Our team are working hard to work through their backlog and will send you an email confirming your delivery date and dispatch your order as quickly as possible. The delay has been caused by high demand for some of our Christmas specials. If you've received a temporary order number, it has been received and is in the process of being organised.