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New Contributor Kiarra
New Contributor

Online order processing time

How long after sending ID and bank statements can I expect an answer in regards to postpaid plan and handset device order?
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Online Community Manager
Online Community Manager

Re: Online order processing time

Hi there Kiarra,

The general timeframe is up to 48 business hours. I've heard the new Optus Choice and Optus One plans have been extremely popular so there may be a slight delay.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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