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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Daddio61
New Contributor

My account

Optus, I can't register for My Account. system keeps telling me my Plan85 mobile number is not allowed an account. Strange becausew the Optus App. when it was working, suggested I could check my post paid account/data balance!!

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Online Community Manager
Online Community Manager

Re: My account

G'day @Daddio61

It's possible that you've been registered for My Account at point of sale.

For example, it's common practise for our retail staff to register customers upon signing up.

Have you tried the forgotten username or password option? I'd try entering your email address; you may receive an email with instructions explaining how to reset your password.

Otherwise, I'd jump onto Live Chat.

The agent can register your service manually from their end.

Personal → Mobile → General & Billing 

We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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