My account page get redirected


Hi guys,

Does anyone have this problem? When I log in, I got to "" page

Then the loading animation appears saying "retrieving information" then I was taken automatically to "my-account\my-profile" page. Then the page loads again, an orange triangle button and a rectangle orange bar appeared in the "mybusiness" section. I cannot go to my dashboard because the system kept redirecting me to that profile page then the orange bar.


Does anyone know the solution?

I tried a different browser and incognito mode, still the same problem.

Re: My account page get redirected


Same issue I've had for  a week, still not fixed.


They need better web developers, current ones break heaps and don't know how to test properly.

Re: My account page get redirected


I have the same issue. Ways I need to "verify my business", but the verify button does nothing. Can't get back to my dashboard. What a joke

Re: My account page get redirected


Please Chat with us so the team can find out what the issue is.

If you have a Business account, please chat with a Business Specialist

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: My account page get redirected


Have the exactlty same problem as you.
Also tried multiple browers and browers on portable devices. Cache is also cleared.
I need to view and download my PDF invoices.

I spoke the customer support staff on chat addressing about the issues last night. Then I told I'm going to do my bills in the morning when the site is working again.


August 19th 2019, still having problem from June-July? A big tele company like this is unacceptable.

Re: My account page get redirected


Well this issue disappeared for a few weeks, now it's back again! Always near my billing time etc.

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