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Mobile Outage Northern NSW has now been resolved 2PM AEDT
New Contributor MichaelLL
New Contributor

My account Dashboard?

Hi Optus,

 

There seems to be a small problem with "My Account", the only options i see are "Dashboard", "Direct Debit" and "Pay my Bills". 

 

I do not have any option to check "Billings and Payments" because that tab does not exist. Can you please help me.

 

Thank you,

Michael Li

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5 Replies
RetiredModerator Hollie
RetiredModerator

Re: My account Dashboard?

Hi MichaelLL

 

Sounds like we may need to log a case with our IT team so they can have a look into this for you. I've sent you a Private Message with the link to our form - please fill in your information and we will log this through for you.

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Occasional Contributor kwvoz42
Occasional Contributor

Re: My account Dashboard?

I told Sasha from Livechat about the same fault and she claim it because I haven't got a bill yet.

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RetiredModerator Meg
RetiredModerator

Re: My account Dashboard?

We issue our bills monthly,so if you have linked your account .and are still unable to view bills, then we may have an issue with your profile that our IT guys can fix. Meg

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New Contributor 990jordan
New Contributor

Re: My account Dashboard?

I cannot find my data usage in My account

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New Contributor thiagan
New Contributor

Re: My account Dashboard?

i cannot  log into yoru dashboaard to pay bills.

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