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New Contributor
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My SIM is still not activated - what do I do?

When waiting for a message to say my Sim is ready is the yes Optus network meant to stay at the top left corner of the screen because all it say is emergency call only it's been two days I'm still waiting for a message to say my sim card is activated

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Online Community Manager
Online Community Manager

Re: What do I do

Hey there Batgirl,


Have you turned your phone off/on to refresh it on the network?


If your SIM still isn't activated, you'll need to contact Optus directly to see if there is an issue with it.


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  


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Re: What do I do

Yes I've been restarting my phone and I went to the optus shop yesterday but all they did was put my new number in the computer and said its not connected
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Online Community Manager
Online Community Manager

Re: What do I do

Hey @Batgirl, has there been any progress?


Just so we're completely across this one. Were you switching your number across from another carrier or have you been given a brand-new mobile number? 


For all porting issues,  we suggest reaching out to our sales support team. You can find them on Messenger


You'll want to select, Personal Mobile Track my order. 

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