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2017-06-02 11:06 AM
For the past week , i cannot view the Usage Summary for my Mobile Broadband.
It just shows "We are working on it".
Any ideas on when it will be solved? Anyone else got same problem?
And surely a big telco company like Optus can solve a website issue fast!?
Solved! Solved: Go to Solution.
2017-06-03 04:55 PM
Hey guys - could you please PM me through your full name, d/o/b, account number and My Account username/email? I've had a few reports of this and I'm working on getting this looked into further.
2017-06-09 08:12 PM
i called up optus few days ago and made a complaint.
the dashboard worked later that night. so that's the solution.
2017-06-10 04:23 AM
Good to hear, thanks for letting us know.
2018-04-27 11:02 AM
Hmm. We're in the process of migrating post-paid mobile and post-paid mobile broadband services to a new billing platform.
How long have you been unable to access your data usage summary? We did perform a bulk service migration over the weekend, that could be the issue.
You're welcome to send us a PM with your account details. We might need to relink the service to your My Account profile.
I need your full name, DOB and account number.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
Please mark it as a Accepted Solution and be generous with that Kudos button
2019-08-15 06:32 AM
I'm having exactly the same problem with my mobile broadband account. login only to find there is no usage summary on the dashboard, despite trying other avenues on my account page. this is the second time this has happened. rang optus last night, they told me they have created a ticket for this issue, still no information. bitterly dissapionted. optus marketing people call me at night to ask me to switch my mobile phone account to optus. seriously. ???
2019-08-15 02:06 PM
Definitely sounds frustrating.
If a ticket was created last night it's highly unlikely new information would be available the next morning.
If it's not resolved in the next few days post your ticket number here and I'll be happy to follow up with the relevant team.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
2019-08-15 03:18 PM
Thanks Ray, i dont think the operator i spoke to sent me the ticket number. appreciate your offer though.