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2019-05-22 01:57 PM
any my reason why I can’t access My Account through either chrome or in-private browsing?
2019-05-22 02:31 PM - edited 2019-05-23 10:05 PM
I would say there is glitch with the login as it is not visible to me either. I believe there were some problems yesterday and today that may have spilled over into other areas. I would check back later as the my account login issues normally get resolved quickly.
Edit: Hmm 8 hours later and still no my account portal and no live chat. Unusual to be out for this long.
2019-05-23 10:20 PM
I am having the same problem.
I am using an iMac running OS X El Capitan 10.11.6 with the latest versions of Safari, Chrome and Firefox
I can access the main site (optus.com.au) but when i click on the My Account link it just goes to a blank page.
The same thing happens when i click on Live Chat link.
2019-05-23 11:42 PM
Yep blank page on both the my account portal and the live chat for me as well. I must say its been an interesting 24 hours with international links down and running slow and now all the Optus service pages not working. I do believe they pulled the chat because of the net being down and all the complaints they would have received. I guess its too much to ask for them to post something on their main page about this.
2019-05-23 10:01 AM
Still having the same problem re: My Account and Live chat
The only way i can successfully access My Account and Live chat is via the My Optus app on my iPad
That works perfectly
2019-05-23 11:19 AM
I'm told it should be working now, I've tested it with my own and no issues.
You may need to clear your cache, temporary internet files, etc.
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2019-05-23 01:18 PM
Every time I try to access the main page in My Account it keeps redirecting to my Profile page. I have cleared my cache, etc but still not luck. I have also tried using Internet Explorer and Edge but it does the same thing on both.
2019-05-23 01:48 PM
I have just tried it on my iMac running OS X El Capitan 10.11.6
I can now access My Account and Live Chat using Google Chrome v74. seems to be working fine.
Unfortunately with Firefox v67 i can only access My Account.
Still no luck at all with Safari v11
2019-05-23 04:34 PM
I have the same issue. Login - retrieving information bars show - then jumps to Update Profile and unable to exit.
The live chat tab is there but non-functional.
I need to get in so I can check my Wireless Broadband for data that has been siphoned the past month. 5-10 gig during the day with no one at home, modem password and wifi passwords changed, and with all devices turned off and or unplugged/disconnected.
The Optus App is 4th World quality.