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Occasional Contributor Joe1
Occasional Contributor

My Account

I have been unable to access my account online for 3 weeks now been online with optus which they tried numerous times to reset my account but has not worked. This problem has been escalated 2 weeks ago and still nothing. I try to log in as normal but always comes back with a message which appears above the word "Username" in red "Sm_Api_Reason_Userdisabled. Has anyone come across this. I dont think even Optus knows whats going on. Ref No - 1801170588 

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Trusted Contributor
Trusted Contributor

Re: My Account

One solution might be to get a new My Account, and move your stuff into it.

 

Can you log into parts of your mobile account if you start a browser in private or in cognito mode, does your phone number show up in the top right?

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Occasional Contributor Joe1
Occasional Contributor

Re: My Account

Finally fixed after another attempt online

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