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Occasional Contributor SamanthaS13
Occasional Contributor

Re: My Account not working

Hi it appears I spoke too soon.  Checked my usage today and I get the tech difficulties error.   Here I go again on the Optus roundabout of tech support 😭

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Moderator Aman_B
Moderator

Re: My Account not working

Thanks for letting us know @DuckDodgers245


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Moderator Aman_B
Moderator

Re: My Account not working

Hi @SamanthaS13, will reply to your PM now


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor B7ds
New Contributor

Re: My Account not working

So this issue is still happening today it seems??...Same message today as it was a year ago as i have the same issues 

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Occasional Contributor zaremba
Occasional Contributor

Re: My Account not working

My My Account is still working but Data Usage  (for prepaid)  now only shows 30 days use and cannot be download , I assume you have to print it out every 30 days to keep a record, Even Telstra is better than this .

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Moderator Shauna
Moderator

Re: My Account not working

Hey @B7ds - I've just tried to access my account and it appears to be working.  What browser are you using? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor B7ds
New Contributor

Re: My Account not working

nope...still not working ...used 3 different browsers...still says having tech difficulties

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Moderator Shauna
Moderator

Re: My Account not working

Can you private message me with your account details, full name and DOB? I'll take a look. 

 

Try our My Account Troubleshooting guide. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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