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COVID-19 impact to Optus Call Centres info here
New Contributor
New Contributor

My Account not working

Had troubles logging into "My Account" for 4 weeks.  Mde three phone calls and 7 web chats but still cant access detailed usage.  They keep elevating it to IT, but no change.  Its really getting beyond a joke.  What does it take to access simple data.

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Moderator
Moderator

Re: My Account not working

Sorry this has been ongoing for so long. I agree it's frustrating. Were you given a reference number for the IT case you'd mentioned? I'll see if I can get you an update


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