Optus' 'My Account' servise is pretty poor in comparison to other corporations. I had trouble logging in for weeks. No it logs in but only shows my mobiles service. There is no way to add services like there used to be. I have NBN, a fax land line and a cable service at work but I cannot access any of them online
Have you tried contacting Optus about the issues you're having?
It sounds like something needs to be resolved with your My Account profile.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us or Message Us from your My Optus App under the Help menu (if you're able to get into it).
Please contact the Optus team via one of the above methods.