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My Account does not display my service information

Rabbits1908

My Account portal not showing my 2 Optus billing accounts.

 

I rang yesterday to have my Internet / phone / Tv Account added and the Customer Service Officer said she’d linked it and to give it 15 to 20 mins and try again.

 

I checked today and now I can’t see either of my accounts.

 

My mobile account was fine I just needed my 2nd bill added so I can see that electronically.

 

Now I cannot see either.

 

Hoe do I get this fixed. I have a call reference number if needed.

 

Re: My Account does not display my service information

Yeldarb

If you have a reference number I would be jumping on the live chat link below and asking them what is going on. From what I have read it's a common occurrence for accounts to be temporarily unavailable when making changes.

 

https://www.optus.com.au/notices/service-chat

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