My Account does not display my service information


My Account portal not showing my 2 Optus billing accounts.


I rang yesterday to have my Internet / phone / Tv Account added and the Customer Service Officer said she’d linked it and to give it 15 to 20 mins and try again.


I checked today and now I can’t see either of my accounts.


My mobile account was fine I just needed my 2nd bill added so I can see that electronically.


Now I cannot see either.


Hoe do I get this fixed. I have a call reference number if needed.


Re: My Account does not display my service information


If you have a reference number I would be jumping on the live chat link below and asking them what is going on. From what I have read it's a common occurrence for accounts to be temporarily unavailable when making changes.

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