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2019-02-15 11:27 AM - edited 2019-02-15 11:33 AM
For the past few weeks I have been an Optus customer I have been unable to see my usage data within the My Optus app and through the Optus website via safari for iOS (version number 12.1.4 latest as of this post). I can see there are many people that have had this issue and in fact I found a thread where the app developer and app manager had to contact the customer and eventually had it resolved. Perhaps there is some misalignment on your back end system. I do not know.
please see: https://imgur.com/a/tuC8bgC
I really need this resolved YesCrowd. I have done ALL the troubleshooting under the sun.
via Optus 4G
Solved! Solved: Go to Solution.
2019-02-15 11:56 AM
UPDATE: Tried using macOS v10.14.3 (latest as of this post) safari v.12 and chrome v.72 still the same issue with website.
2019-02-19 03:47 AM
Raised an IT support ticket through chat and after 2 days after the escalation it is now resolved.
2019-02-21 10:29 PM
2019-03-02 11:03 AM
In my experience go to the technical support team via live chat and ask the to raise an it support ticket detailing your issue. Mine is resolved now following this process.