Recently, I haven’t been able to log into my account on any internet browser. I’ve tried Safari, Chrome and Firefox and it just comes up with “Oops, looks like the page you were looking for may be down or no longer available” I’ve been with Optus for 8 years and had the same log in and never had a problem.
I can log in through the app fine but I can’t log on through any web browsers...
Any ideas how to fix?
Can you access https://www.optus.com.au/my-account
It looks like it has a hyphen between my and account now..
Hmm, odd. Can you please post a screenshot?
Can you please post a screenshot?
Can you confirm you can access fine via the App? I'm curious by that "selected billing account does not have any related service" message, you may need to try Add / Remove Services in My Account
Please send me a Private Message with your account details. I have spoken with a member of our team who believes they know what the issue is but needs this information to take a look.